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Ubisoft Berlin
Ein starkes und diverses Team erschafft unvergessliche AAA Spielerfahrungen mit Anspruch.
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Düsseldorf, Full-time
744000053989276
Community Advocacy Manager
Düsseldorf - Full-time - 744000053989276
JOB DESCRIPTION
We are looking for a passionate and dynamic Community Advocacy Manager to build and engage a network of advocates within our gaming community. Your mission will be to recruit, onboard, and maintain strong relationships with influential players who can advocate for our games and help bridge the gap between our development team and the wider player base. You will ensure they have access to the latest updates, rewards, and exclusive opportunities to enhance their engagement and amplify our game's reach.
As a key member of our local Hub Engagement team, you will serve as a valuable point of contact for a wide variety of players, fans, cosplayers, and podcasters, reinforcing player voice to help support both in & out of game retention. You’ll engage with the community, monitor conversations, and build authentic relationships with players.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Advocacy Program Implementation
- Develop and execute a structured Advocacy Community Program to nurture and grow our core advocate base while attracting and inspiring new fans to join our communities.
- Collaborate with the Community Developer, Social Engagement Manager and Global & Local Content Creator Managers to champion advocates' needs and enhance player experiences.
- Identify, coordinate, and deliver opportunities/rewards in Discord, focusing on engaging creators and fostering community growth through creative and impactful initiatives.
Advocacy Program Engagement, Moderation & Reporting
- Create a positive, inclusive environment across various community platforms (e.g. Discord) to ensure all players feel welcome and valued.
- Respond promptly and professionally to advocates inquiries, feedback, and comments while maintaining a strong pulse on trending topics and key concerns.
- Act as a bridge between the advocates network and internal teams, effectively communicating player needs and priorities to enhance overall experiences, by proactively assessing advocates sentiment, reporting relevant insights, trends, and metrics to Community Developer, Social Engagement Manager and Global Content Creator Manager for continuous improvement in engagement strategies.
Community Engagement & Event Management
- Provides, delivers & follows-up in Discord on Local Opportunities/Rewards : Identify key creator opportunities that can both engage and grow our communities in the most creative and positive ways possible.
- Devise and manage contests & other events and facilitate the fulfillment of prize delivery when necessary.
- Plan, organize, and execute local events, including virtual meetups, webinars, and live streams to connect with the advocates community.
1:1 Social Media Engagement
- Community Interaction & Moderation – Engage with players across social media (YouTube, TikTok, Facebook, Instagram, X, etc.) and community platforms (Discord, Steam), moderate discussions, and provide customer support redirection.
- Relationship Building & Advocacy – Develop active relationships with players, identify potential advocates, and strengthen connections with influencers and passionate community members.
- Communication & Reporting – Relay messaging effectively across channels, stimulate discussions, and create pulsepoint/weekly reports on community health, trends, and concerns.
- Live Operations & Support – Assist in live events, monitor outages, manage leaks, and provide real-time community updates during critical moments.
- Opportunity & Issue Identification – Track emerging player concerns, assess community sentiment, and relay insights to internal teams to address issues and optimize engagement strategies.
Qualifications
- Proven experience in a community management role, preferred within the entertainment or video gaming industries.
- Ability to develop and maintain collaborative relationships with multiple cross functional teams.
- Previous experience with user moderation and conversation management in a digital/online environment, including experience working with Discord and social media management tools.
- Strong understanding of social media services, mechanics, and trends; especially You Tube, Twitch, Instagram, Twitter/X, TikTok, and Discord.
- Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
- Excellent communication skills required.
- Ability to thrive in a highly dynamic environment working cross functionally with different partners.
- Strong project management skills, agility & solution driven mindset.
- Native in German and fluent in English.
Additional information
Recruitment process
[30 minutes] : phone call with a Recruiter,
[60 minutes] : interview with the the manager of the Role: the Head of Social Engagement, and a Recruiter,
[60 minutes] : interview with two Community Team Managers
Additional Information
Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers’ community.
The job reports to Ubisoft Global Publishing team.
Check out this guide to help you with your application, and learn about our actions to encourage more diversity and inclusion.

Unsere Arbeitskultur
Ein zielstrebiges Entwicklerstudio, genauso vielfältig und kreativ wie die deutsche Hauptstadt selbst
Wir haben uns der Co-Entwicklung von Ubisofts AAA-Marken verschrieben und stehen für Exzellenz. Wenn du unsere Vision von Eigenverantwortung und Selbständigkeit teilst, freuen wir uns darauf, von dir zu hören!
Benefits
Hier ist eine Auswahl unserer attraktiven Mitarbeiter-Benefits.

Umzugsservice - Wir bieten euch finanzielle Unterstützung, Hilfe bei der Wohnungssuche und Eingewöhnung sowie Visa-Support.

Flexible Arbeitszeiten - Unsere Kernarbeitszeit ist von 10 bis 16 Uhr. Ihr könnt den Rest der Arbeitsstunden selbst einteilen.

Ubisoft Blue Byte Academy - Entdeckt euer Potential und bildet euch mit unserem umfassenden Lern- und Trainingsprogrammen weiter.

Mobilitäts-Budget - Euch stehen monatlich 80€ für das Leasen von Rädern, Mieten von Parkplätzen und ÖPVN-Tickets zur Verfügung.

Betriebliche Altersvorsorge - Wir bieten ein attraktives Programm zur Entgeldumwandlung - mit hohen Zuschüssen obendrauf.

Kinderbetreuungszuschuss - Wir bieten bis zu 350€ monatlich pro Kind.

Rabatt auf Games - Ihr könnt regelmäßig ausgezeichnete Ubisoft-Spiele zu tollen Rabatten bestellen.

Press Pause Sabbatical Programm - Nehmt euch ein paar Monate Zeit für euch und ladet eure Batterien auf.

Fitnesszuschuss - Wir steuern bis zu 50% zu eurer Mitgliedschaft in Fitnessstudios bei.

Sprachkurse - Wir bieten kostenlose und akkreditierte Englisch- und Deutschkurse an
Unsere Recruiter
Hallo, wir sind dein Ubisoft Berlin Recruiting Team. Wende dich vertrauensvoll an uns mit deinen Fragen zu einer Karriere in unserem Studio. Wir freuen uns, von dir zu hören!

Karolina Böhm
RECRUITMENT MANAGER, UBISOFT BLUE BYTE - Bei Ubisoft Blue Byte suchen wir nach leidenschaftlichen Individuen, ambitioniert und mit einer offenen Grundhaltung. Tritt unserer internationalen Familie bei und entwickle AAA Spiele!
Kontaktiere Karolina
Natalia Santorek
RECRUITER UBISOFT BERLIN - Eine selbständige Denkweise und viel Leidenschaft – Berlin ist das jüngste Studio der Ubisoft Blue Byte-Familie, aber wir wollen hoch hinaus! Trau dich und zeig uns deine Talente!
Kontaktiere Natalia
Informationen zu Praktika
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