Working at
Ubisoft Berlin
Empowered and diverse teams creating inspiring and meaningful AAA gaming experiences
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Düsseldorf, Full-time
744000053989276
Community Advocacy Manager
Düsseldorf - Full-time - 744000053989276
JOB DESCRIPTION
We are looking for a passionate and dynamic Community Advocacy Manager to build and engage a network of advocates within our gaming community. Your mission will be to recruit, onboard, and maintain strong relationships with influential players who can advocate for our games and help bridge the gap between our development team and the wider player base. You will ensure they have access to the latest updates, rewards, and exclusive opportunities to enhance their engagement and amplify our game's reach.
As a key member of our local Hub Engagement team, you will serve as a valuable point of contact for a wide variety of players, fans, cosplayers, and podcasters, reinforcing player voice to help support both in & out of game retention. You’ll engage with the community, monitor conversations, and build authentic relationships with players.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Advocacy Program Implementation
- Develop and execute a structured Advocacy Community Program to nurture and grow our core advocate base while attracting and inspiring new fans to join our communities.
- Collaborate with the Community Developer, Social Engagement Manager and Global & Local Content Creator Managers to champion advocates' needs and enhance player experiences.
- Identify, coordinate, and deliver opportunities/rewards in Discord, focusing on engaging creators and fostering community growth through creative and impactful initiatives.
Advocacy Program Engagement, Moderation & Reporting
- Create a positive, inclusive environment across various community platforms (e.g. Discord) to ensure all players feel welcome and valued.
- Respond promptly and professionally to advocates inquiries, feedback, and comments while maintaining a strong pulse on trending topics and key concerns.
- Act as a bridge between the advocates network and internal teams, effectively communicating player needs and priorities to enhance overall experiences, by proactively assessing advocates sentiment, reporting relevant insights, trends, and metrics to Community Developer, Social Engagement Manager and Global Content Creator Manager for continuous improvement in engagement strategies.
Community Engagement & Event Management
- Provides, delivers & follows-up in Discord on Local Opportunities/Rewards : Identify key creator opportunities that can both engage and grow our communities in the most creative and positive ways possible.
- Devise and manage contests & other events and facilitate the fulfillment of prize delivery when necessary.
- Plan, organize, and execute local events, including virtual meetups, webinars, and live streams to connect with the advocates community.
1:1 Social Media Engagement
- Community Interaction & Moderation – Engage with players across social media (YouTube, TikTok, Facebook, Instagram, X, etc.) and community platforms (Discord, Steam), moderate discussions, and provide customer support redirection.
- Relationship Building & Advocacy – Develop active relationships with players, identify potential advocates, and strengthen connections with influencers and passionate community members.
- Communication & Reporting – Relay messaging effectively across channels, stimulate discussions, and create pulsepoint/weekly reports on community health, trends, and concerns.
- Live Operations & Support – Assist in live events, monitor outages, manage leaks, and provide real-time community updates during critical moments.
- Opportunity & Issue Identification – Track emerging player concerns, assess community sentiment, and relay insights to internal teams to address issues and optimize engagement strategies.
Qualifications
- Proven experience in a community management role, preferred within the entertainment or video gaming industries.
- Ability to develop and maintain collaborative relationships with multiple cross functional teams.
- Previous experience with user moderation and conversation management in a digital/online environment, including experience working with Discord and social media management tools.
- Strong understanding of social media services, mechanics, and trends; especially You Tube, Twitch, Instagram, Twitter/X, TikTok, and Discord.
- Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
- Excellent communication skills required.
- Ability to thrive in a highly dynamic environment working cross functionally with different partners.
- Strong project management skills, agility & solution driven mindset.
- Native in German and fluent in English.
Additional information
Recruitment process
[30 minutes] : phone call with a Recruiter,
[60 minutes] : interview with the the manager of the Role: the Head of Social Engagement, and a Recruiter,
[60 minutes] : interview with two Community Team Managers
Additional Information
Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers’ community.
The job reports to Ubisoft Global Publishing team.
Check out this guide to help you with your application, and learn about our actions to encourage more diversity and inclusion.

Our Culture
We are an ambitious development studio, as diverse and creative as the German capital itself!
Our teams are committed to co-developing AAA Ubisoft brands and dedicate themselves to delivering excellence. If you share our vision of empowerment and bring an autonomous mindset, we would love to hear from you!
Benefits
Here is a selection of our attractive employee benefits.

Relocation Support - We offer financial support, help with accommodation, support settling-in and provide visa assistance.

Flexible Working Hours - Our core working times are from 10 AM to 4 PM. You can set the rest of your working hours as you like.

Ubisoft Blue Byte Academy - Discover your potential and develop yourself with our extensive learning and development programs.

Mobility Allowance - €80 per month that you can invest in leasing a bicycle, parking spot rental or a public transportation ticket.

Company Pension Scheme - We offer an attractive salary exchange arrangement in which we match your contributions.

Childcare Support - We offer a monthly support of up €350 per child.

Discounted Games - You can regularly order excellent Ubisoft games for super affordable prices.

Press Pause Sabbatical Program - Take a few months to “pause” your career and re-energize yourself.

Gym Subsidy - We contribute up to 50% towards your monthly gym membership subscription.

Language classes - We offer free accredited English and German language classes.
Meet our Recruiters
Meet your Ubisoft Berlin Recruiting Team. Feel free to reach out for questions about starting your career at our studios.
We would love to hear from you!

Karolina Böhm
RECRUITMENT MANAGER, UBISOFT BLUE BYTE - At Ubisoft Blue Byte we are looking for passionate individuals with ambition and an open mindset. Join our international family and develop AAA Games today!
Contact Karolina
Natalia Santorek
RECRUITER UBISOFT BERLIN - Autonomous mindset and lots of passion - Berlin is the youngest studio in the Ubisoft Blue Byte family, but our ambitions are high. Don’t be shy, show us your talents!
Contact Natalia
Information on Internships
We are offering academic internships for students. These paid, full-time internships last six months and will include students directly in our project teams and departments. We are offering valuable hands-on experience on the job as you actively contribute to the success of our projects. You can find current vacancies for internships in the job list further up on this page.
Please note that we do not accept any speculative applications for internships apart from these vacancies. Kindly understand that we are unable to offer internship programs aimed at pupils and kids.